Help and support

Last updated 31 October 2026

Answers to the questions we hear most. If yours is not here, write to hello@voicethere.com and tell us the artist and the day of your booking: we answer as soon as we can.

Booking

How do I book? Open an artist, press "Book online", pick the service, a day and a free time, and leave your name, email and phone. If the artist has several specialists you can choose one, or "Any master" and we pick someone free.
Why can I not pick a day? Crossed-out days are days off, fully booked, or too short for the service. Try another day.
Will my hair be long enough? Some styles need a minimum length (about 7 cm for locs and box braids, 12 cm for braids along the scalp such as cornrows, French and Dutch braids). If your hair is shorter, say so in the note: the artist may suggest another style or change the price. The page "Styles" shows the usual times and lengths.
Can I send photos? Yes, when you are signed in you can add up to 3 photos of your hair or the style you want.

Deposit and payment

Why a deposit? It holds your time. It is a share of the price (usually 20%, at least 10 euro). If the artist has not set a price yet, a fixed 25 euro is asked.
What do I pay at the studio? The rest of the price. Your booking page shows what is left and how the artist takes payment (cash, card, transfer). Your first deposit with us is a booking fee that is not deducted from the price; later deposits are.
Cancelling: cancel at least 48 hours before and the whole deposit is refunded. Later, the deposit is kept and part goes to the artist for the lost time. See the refund policy for the details.
Moving a visit: while a free cancellation is still possible you can move it to another free time on your booking page, and the deposit stays with it.

For artists

Get bookings: in your studio card add your services with time and price, then set your working days in the calendar. Until you do, clients can only send a request.
Payouts: connect Stripe in the dashboard ("Payouts"). Deposit shares wait for you until it is connected.
Colleagues: add specialists and give access to an administrator or a specialist by Google email, in the dashboard.

Contact

A Kirilyuk LLC: hello@voicethere.com.

Help and support

Last updated 31 October 2026

Answers to the questions we hear most. If yours is not here, write to hello@voicethere.com and tell us the artist and the day of your booking: we answer as soon as we can.

Booking

How do I book? Open an artist, press "Book online", pick the service, a day and a free time, and leave your name, email and phone. If the artist has several specialists you can choose one, or "Any master" and we pick someone free.
Why can I not pick a day? Crossed-out days are days off, fully booked, or too short for the service. Try another day.
Will my hair be long enough? Some styles need a minimum length (about 7 cm for locs and box braids, 12 cm for braids along the scalp such as cornrows, French and Dutch braids). If your hair is shorter, say so in the note: the artist may suggest another style or change the price. The page "Styles" shows the usual times and lengths.
Can I send photos? Yes, when you are signed in you can add up to 3 photos of your hair or the style you want.

Deposit and payment

Why a deposit? It holds your time. It is a share of the price (usually 20%, at least 10 euro). If the artist has not set a price yet, a fixed 25 euro is asked.
What do I pay at the studio? The rest of the price. Your booking page shows what is left and how the artist takes payment (cash, card, transfer). Your first deposit with us is a booking fee that is not deducted from the price; later deposits are.
Cancelling: cancel at least 48 hours before and the whole deposit is refunded. Later, the deposit is kept and part goes to the artist for the lost time. See the refund policy for the details.
Moving a visit: while a free cancellation is still possible you can move it to another free time on your booking page, and the deposit stays with it.

For artists

Get bookings: in your studio card add your services with time and price, then set your working days in the calendar. Until you do, clients can only send a request.
Payouts: connect Stripe in the dashboard ("Payouts"). Deposit shares wait for you until it is connected.
Colleagues: add specialists and give access to an administrator or a specialist by Google email, in the dashboard.

Contact

A Kirilyuk LLC: hello@voicethere.com.